All returns must be postmarked within twenty one (21) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at info@kbookstore.com to obtain a Return Merchandise , and
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your return or exchange seven (7) days from the receipt of your item to process your return or exchange We will notify you by email when your return has been processed.
The following items cannot be
● Item(s) are lost or damaged due to the customer's responsibility
● Item(s) that have been used by the customer or its packaging has been opened
● Item(s) customized to order according the customer's request
● Item(s) that lose value over time, such as diaries, magazines, etc.
● Item(s) are provided as supplement or bonus
● Item(s) are fine but whose supplement or bonus are damaged
● Item(s) sold on clearance sale or final sale
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● A 20%
● The outer box of the set product is removed at the delivery stage and only the product is sent, and even if the outer box is received, damage to the outer box is not a reason for exchange or refund.
● When the returned product arrives at us, the refund will be processed after checking that there is no damage to the product. Credit may be limited depending on whether the product is damaged.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: