이 책은 호텔실무영어를 다룬 이론서로 호텔실무영어의 기초적이고 전반적인 내용을 학습할 수 있다.
Contents
Room Division
1. Room Reservation
2. Check In
3. Doorman Service
4. Bellman Service
5. Communication
6. Concierge Service
7. Operator Service
8. Business Service
9. Room Service
10. Check Out
Housekeeping Service
1. Linen Service
2. Laundry Service
3. Maintenance
4. Lost & Found Service
Restaurant Service
1. Reservation
2. Seating the Guest
3. Specialty Menu
4. Ordering
5. Handling Problems
6. Closing
7. Others